It is the goal of CVCC to provide an environment for the growth and development of all students where disagreements can be discussed and resolved in a professional manner.
Student complaints fall into one of two categories (1) informal expressions of dissatisfaction, (2) written complaints which include any concern, issue, or suggestion not covered by the grievance policies as outlined in the Catalog and Student Handbook or by state and federal law.
Verbal complaints are considered to be informal complaints and will be resolved using the Procedures for Informal Complaints. Written complaints (hard copy and email) are considered to be formal complaints and will be handled in accordance with the Procedures for Formal Complaints.
Procedures for Informal Complaints
A verbal complaint will be handled through a conversation between the student and the individual involved. If this initial conversation does not resolve the issue, then the informal complaint should be directed to the appropriate supervisor.
If the situation remains unsolved, then the student may file a written complaint with the Vice President of Academic and Student Affairs.
Procedures for Formal Complaints
A student may file a written complaint by completing the Online Student Complaint Form. The completed form will automatically be forwarded to the Vice President of Academic and Student Affairs, who will then disseminate the complaint to the appropriate college administrator.
Since disagreements should be raised and settled promptly, a complaint should be filed with the Vice President of Academic and Student Affairs within 10 calendar days either of the event giving rise to the complaint or 10 calendar days of the time when the student should have gained knowledge of its occurrence.
After receiving the Written Student Complaint Form, The Vice President of Academic and Student Affairs will forward the complaint to the appropriate college administrator who will be responsible for dealing with the complaint. The administrator will first investigate the complaint, by interviewing the student and other involved parties. A written response (hard copy or email) will be sent to the student and the Vice President of Academic and Student Affairs within ten days of receiving the complaint. In the event the student is still unsatisfied, he/she may appeal the decision to the Vice President of Academic and Student Affairs who will investigate and provide a written response to the student and appropriate administration. Any student who is still not satisfied with the decision, may appeal to the President who will investigate and provide a written response to the student and the Vice President of Academic and Student Affairs.
A copy of the final resolution of any written complaint will be forwarded to the Vice President of Academic and Student Affairs where a record of all written student complaints will be retained for five years.